Contacting sjwines.co.uk about our CasinoLab coverage
Start playingWhat this portal can answer
sjwines.co.uk is an independent information portal that publishes research and commentary on CasinoLab, an operator running a casino and sportsbook. We're happy to hear from readers about the accuracy of our write-ups, a fact you think needs updating, or a general query about how we cover this brand. Get in touch at [email protected] and a member of our editorial team will pick it up.
We also welcome feedback on the responsible gambling material published across this site, and on anything you feel is missing from our overview of CasinoLab's bonuses, payment categories or verification process.
What we cannot help with
Here's the thing – we don't run CasinoLab, and we have no access whatsoever to player accounts, balances or transaction histories. If your message is about a deposit that hasn't landed, a withdrawal sitting in review, a bonus that hasn't credited, or a login problem, we simply have no way to look into it.
This isn't us being unhelpful; it's a structural fact of how this site works. We review and report on the operator from the outside, in the same way any independent publication would, and that means account-level questions are outside what we're able to touch.
Reaching the operator instead
For anything account-specific – deposits, withdrawals, KYC document uploads, active bonuses, or a technical fault on the platform itself – the right route is via the operator's own support channels on its platform, not through this portal. CasinoLab's own team is the only party with visibility into your account, so questions like these reach a resolution far faster when sent directly there.
If in doubt: questions about what we've written go to us; questions about your own account go to the operator.
What to expect once you write to us
We aim to reply to editorial and general enquiries within 48 hours. Complex fact-checking requests – say, a query that touches several sections of a review – can occasionally take a little longer, but we'll acknowledge receipt promptly either way.
- Include the page URL you're referring to, if applicable
- Tell us plainly what you think is wrong or missing
- Leave account numbers, passwords or documents out of any message to us
- Expect a first response inside two working days
A word on responsible gambling
Gambling should stay entertainment, never an obligation, and it's for adults 18+ only. If you or someone close to you is finding it hard to keep gambling in proportion, free and confidential support is available around the clock from GamCare on the National Gambling Helpline, 0808 8020 133, and from BeGambleAware. GamStop offers free self-exclusion across licensed gambling sites, and blocking tools such as BetBlocker can help if you'd rather remove the temptation from a shared device altogether.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.