Casinolab accepts credit cards, debit cards, e-wallets and bank transfers for funding and payouts, but the operator's terms leave several key details unspecified. No minimum deposit figure is published, and individual payment methods carry no stated limits or fees of their own. What is published: a mandatory monthly wagering threshold of 20 EUR, five VIP tiers that control your monthly withdrawal ceiling, and a penalty structure that takes a slice of your balance if you withdraw without meeting a 1× rollover on deposited funds. Below you'll find what the operator does state, where the gaps are, and what those VIP levels actually mean for getting paid.
Before your first deposit
The operator reserves the right to set minimum and maximum deposit sums at its discretion, and publishes no figure for either. Accepted categories are credit cards, debit cards, e-wallets and bank transfers; which specific brands or networks within those groups are supported is not named in the terms.
Two conditions apply from the moment you fund the account. First: deposited funds must be wagered at least once before withdrawal. If the total wager on those funds falls short of the deposit amount, the operator reserves the right to cancel all winnings and charge a 10% commission (minimum 0.5 EUR) as a payment-processing expense, or 15% if the account was funded via bank card or bank transfer. Second: a minimum monthly wagering threshold of 20 EUR must be met within the calendar month of any withdrawal request. Fall short of that, and the operator reserves the right to decline the request outright.
Both rules sit in the withdrawal section of the terms, but they govern what you do with the deposit itself — not an afterthought, and not something you can negotiate once a payout is refused.
Methods and their trade-offs
The same four categories serve both directions: credit cards, debit cards, e-wallets and bank transfers. The operator does not break out individual brands, fees per method, or minimum withdrawal amounts for each route. What you choose for funding is what you use for payouts, with one universal ceiling: a maximum of three pending withdrawals may sit on the account at any one time.
An account inactive for 180 days triggers a monthly administration fee of 5 EUR, deducted from the balance until it reaches zero. The operator defines "inactive" as placing no bets during that window, not simply failing to log in.
Requesting a payout
The cashier is where withdrawal requests are made, though the operator's terms do not walk through the interface itself. The steps that matter:
- Choose the payment method you used to fund the account.
- Enter the amount you wish to withdraw, staying within your current VIP tier's daily and monthly limits.
- Confirm that the 20 EUR monthly wagering threshold has been met in the calendar month of this request.
- Submit identity and address verification documents if this is your first withdrawal, or if the operator has requested updated documentation since your last payout.
- Wait for the financial department to process the request within its stated three-business-day window.
Verification before a first withdrawal is standard across licensed operators. At Casinolab it requires properly certified ID, proof of residence, and proof of ownership plus transaction histories for every payment method you have used — bank statements or card statements included. Documents must be supplied within 30 days of the request, and verification is usually completed within 10 days after all materials are received in full. The operator may also carry out face verification or phone calls as part of the process.
The wait explained
Withdrawal requests are worked through by the financial department within three business days after the request is made, or three business days after the last withdrawal was paid out — whichever comes later. The department operates from 6 AM to 5 PM GMT, Monday to Friday, which means a request submitted late on a Friday afternoon begins processing the following Monday at the earliest.
That three-day window is the operator's internal processing time, not the end-to-end journey. Once approved, the money still travels through the payment network itself: e-wallets typically arrive within hours, bank transfers take one to five business days depending on the institutions involved, and card payouts can stretch to a week. Verification adds its own delay — up to 10 days when documents are requested for the first time, or when the operator asks for updated proof mid-relationship.
The operator explicitly states that the three-day countdown for a new request begins only after the previous payout has cleared, which serialises withdrawals rather than processing them in parallel. If you have requested two payouts in quick succession, the second one does not enter the queue until the first has been paid.
Caps, fees and currency
Your VIP level sets both the daily and monthly withdrawal ceilings. The operator determines your level by looking at activity over the 90 calendar days before a withdrawal request, weighing deposits against withdrawals and bonuses received. A player who has not actively placed bets for a month drops automatically to Level 1. Here is what each tier allows:
| VIP Level | Daily Limit | Monthly Limit |
|---|---|---|
| Level 1 | 500 EUR | 7,000 EUR |
| Level 2 | 500 EUR | 10,000 EUR |
| Level 3 | 800 EUR | 12,000 EUR |
| Level 4 | 1,000 EUR | 15,000 EUR |
| Level 5 | 1,500 EUR | 20,000 EUR |
These figures are stated in EUR but apply across the 15 currencies the operator supports: EUR, NOK, HUF, PLN, NZD, CAD, USD, CZK, AUD, GBP, CHF, CLP, BRL, PEN and KRW. The operator does not publish currency-conversion fees or the exchange rate applied when a withdrawal crosses from one currency to another.
Withdrawal fees per payment method are not disclosed in the terms. The penalty structure for under-wagered deposits — 10% of the withdrawal amount, or 15% for bank cards and bank transfers — reads like a fee but is framed as a forfeiture of winnings plus a commission, not a standard processing charge. The dormant-account fee of 5 EUR per month after 180 days of inactivity is the only monthly cost explicitly named.
Identity checks
Verification is mandatory before the first withdrawal and may be requested again at any point during the account's life. Required documents: properly certified photo ID, proof of residence, and proof of ownership plus transaction histories for the payment methods used. That last category covers bank statements or card statements showing your name, the account or card number, and the transactions made to and from the operator.
You have 30 days to supply the materials once requested. Verification typically completes within 10 days of the operator receiving everything in full, though the terms reserve the right to extend that where face verification or phone calls are needed. The operator may also request proof of the source of deposited funds at its discretion — a separate check from identity verification, usually triggered by large or irregular deposits, and carrying no published threshold.
When a payout is held or refused
The operator declines withdrawal requests in three common scenarios: the 20 EUR monthly wagering threshold has not been met in the calendar month of the request; deposited funds have not been rolled over at least once; or three pending withdrawals already sit on the account. Verification holds are separate — the request stays in the queue but does not move forward until documents are approved.
If a payout is late beyond the stated three-business-day window, or if a request is refused for a reason outside those three, contact the operator's support team directly. Email [email protected] or use the 24/7 live chat. Have the transaction date, the requested amount, the payment method and your account username ready when you write. The portal you are reading now has no access to player accounts and cannot intervene in withdrawal disputes — the operator's own support is the only channel that can act.
Refund requests are considered only if submitted within 24 hours of the original transaction, and granting them remains entirely at the operator's discretion.
Good to know: in the sportsbook, the maximum amount that can be won by one customer in one day is capped at 100,000 EUR. That ceiling sits above the daily withdrawal limits of even Level 5, which means a large sports win must be cashed out over several days or weeks depending on your VIP tier.
Gambling should be entertainment, not a chore. If you ever feel the balance shifting — if tracking limits and timing payouts stops being part of the fun and starts feeling like work — step back. Free, confidential support is available in the UK through GamCare at gamcare.org.uk or by calling 0808 8020 133, 24 hours a day. BeGambleAware (begambleaware.org) offers guides, tools and direct support, and GamStop (gamstop.co.uk) lets you self-exclude across all UK-licensed sites in one go. You must be 18 or over (18+) to gamble.
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