Your Casinolab account sits at the operator's own site, and only the operator can verify, restore or unlock it. This page walks you through signing in on desktop and mobile, explains what to do when access fails, and points you to the right support channels when you need them.
Sign in to your account – the steps
Reaching your Casinolab account takes three actions, provided you already registered with the operator:
- Open the operator's site in your browser – type the address or use a bookmark you saved yourself.
- Find the sign-in button and click it.
- Enter the email address and password you chose at registration, then confirm.
No account yet? Registration happens at the operator too – you'll find the sign-up option on the same page as the login button.
Signing in from your phone
The operator's site works in any mobile browser – Safari, Chrome, Firefox – and you use the same credentials as on desktop. The email and password you set up originally unlock your account on every device.
Open the operator's address, tap the sign-in control, and enter your details. The layout adjusts to the smaller screen, but the steps stay identical.
What to do when signing in fails
A refused login usually has one of a handful of causes, and most of them you can fix yourself:
- Wrong email or password – double-check what you typed, and watch for caps lock or autocorrect changing a character.
- Account not yet verified – the operator may have emailed a confirmation link when you registered. Check your inbox and spam folder, then click the link before trying again.
- Session expired – clear your browser's cookies for the operator's site, close the tab, and start fresh.
- Regional restrictions – Casinolab does not accept players from Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, Sweden, Ukraine (including Crimea), the United States, or Côte d'Ivoire. A connection from one of those countries will be blocked at the door.
- Self-exclusion active – if you asked the operator to close your account under responsible-gambling rules, that closure stays in force. Attempting to bypass it is neither possible nor safe; if gambling has stopped being enjoyable, contact GamCare at gamcare.org.uk or ring the National Gambling Helpline on 0808 8020 133.
Getting back in when you've forgotten your password
The operator runs its own password-reset process. Look for a "Forgot password?" or "Reset password" link near the sign-in button, click it, and enter the email address you used at registration. The operator will send a reset link to that inbox – usually within a few minutes.
Open the email, click the link, and choose a new password. If the reset email doesn't arrive, check your spam folder and verify you typed the correct address. Still nothing? Contact the operator's support team directly – they can confirm which email sits on your account and walk you through recovery.
If the email you registered with is no longer yours – an old work address, a closed provider – you'll need to reach support with proof of identity before they can help. Keep a record of your registration email somewhere safe to avoid this.
Why accounts get blocked or restricted
Casinolab may limit access to an account for several reasons, and understanding which one applies tells you what to do next.
| Cause | What happens |
|---|---|
| Verification pending | The operator asked for ID, proof of address, or payment-method documents. Until you provide them – within 30 days of the request – withdrawals are paused and some features may be restricted. |
| Inactivity fee triggered | After 180 days without a login or a bet, the operator charges a monthly administration fee of 5 EUR until the balance reaches zero. The account stays open, but funds drain if left untouched. |
| Minimum wagering not met | If you deposit and request a withdrawal in the same calendar month without wagering at least 20 EUR, the operator reserves the right to decline the request. |
| Self-exclusion | You asked to be locked out, and the operator enforced it. This is not a bug – it's protection you requested. Speak to GamCare or BeGambleAware if you need support. |
None of these are permanent bans. Verification clears once you send the documents; inactivity reverses the moment you log in; wagering thresholds reset monthly. Self-exclusion, however, should stay in place – trying to work around it is a warning sign in itself.
Who to contact when you're stuck
Account problems – a locked login, a verification question, a withdrawal that won't go through – belong to the operator's support team, not to this portal. Casinolab offers two channels:
- Email – [email protected] for general queries, [email protected] for formal complaints.
- Live chat – available 24 hours a day, seven days a week, and usually the fastest route to an answer.
Before you write or open a chat, gather three pieces of information: the email address you used at registration, the exact error message you saw (screenshot it if you can), and when the problem started. Support can work much faster when they don't have to ask for those details one by one.
This portal – sjwines.co.uk – runs independently and holds no access to player accounts. We can explain how the process works, but we cannot reset a password, lift a block, or verify an identity. Those powers sit with the operator alone.
Keeping your access safe
A few small habits go a long way toward protecting your account:
- Type the operator's address yourself, or save a bookmark the first time you visit. Never click a login link in an email or a message – phishing sites look identical to the real one, and they exist to harvest credentials.
- Use a password you don't use anywhere else – if another site leaks its database, a unique password means your Casinolab account stays untouched.
- Sign out when you're done, especially on a shared computer or a phone someone else might pick up.
If the operator offers two-factor authentication, turn it on – an extra code sent to your phone makes the account far harder to break into, even if someone guesses your password.
Gambling works best as entertainment, not as an obligation or a solution to anything else. You must be 18 or over (18+) to hold an account. If the activity ever stops feeling like a choice, free and confidential support is available at BeGambleAware.org, GamCare (0808 8020 133), and through GamStop for self-exclusion across all UK-licensed sites. For residential or online treatment, Gordon Moody is there. Blocking software such as Gamban and BetBlocker works across devices and costs nothing to install.
This page exists for information and marketing purposes only. We do not operate a casino, a bookmaker, or any form of gambling service. Access to this content is restricted to visitors aged 18 and over (18+). For free, confidential help with gambling, visit BeGambleAware.org.